FAQ
01
Product warranty

We guarantee the quality of our products. If you experience a manufacturing defect within 365 days of delivery, contact us through email, phone or Whatsapp for assistance. After seeing a photo of the defect, any confirmed defective product will be repaired or replaced. Our warranty does not cover damage caused by the wear and tear of everyday use or damage caused by sudden force or impact, including lens scratches or broken frames.
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For Accessories items, you have 14 days from the date you received your order to exchange or return. Please make sure your items are returned new, unused. In the event of a deterioration of the goods as a result of further use, we reserve the right to demand compensation.
02
Shipping

We take care of shipping for every items order in Canada. Items will ship within 1–2 business days of your order being placed.
Shipping through Canada Post takes 1–2 business days for delivery, except in remote areas.
03
How do I track my order and shipment?

When your order ships, you will also be sent an email confirmation which includes a tracking number and instructions for how to track your order online. Your order will remain trackable within 30 days of the ship date.
04
Returns & refunds

Returning an item couldn’t be easier, if you need to send back your purchase, you have 14 days from the date you received your order to exchange or return. Please make sure your items are returned new and unused. In the event of a deterioration of the goods as a result of further use, we reserve the right to demand compensation.
Return delivery costs will be charged to the customer.